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FAQs

Help with Privacy and My Account

I’m using a new email address. Can I change the email address on my account?
You can login to your account and change your email address under your profile.

How do I subscribe or unsubscribe from your email list? 
You can manage all of your email preferences on your My Profile page under your account. There is also an unsubscribe link at the bottom of every email. 

What if I forget my password? 
Click on the Forgot Password link and enter your email address. You will receive an email with instructions to reset your password. 

Is my billing information secure?
Yes. Your information is stored in a secure, 256-bit encrypted account that exceeds industry standards and is accessible only to the primary account holder. All credit card transactions meet high-level PCI compliance requirements. 

Will I ever receive unsolicited email advertising? 
No. We only send you emails and text messages if you opted in during registration. 

Help with My Online Order

To use the "FCCB2017" promo code, please make sure the following conditions are met:

1. You have not previously used the promo code, as it expires after first use.

2. Add a Small entree serving of Firecracker Chicken Breast to your cart from the A La Carte menu or an Extra serving from "Add More" after building your meal. Then, enter the promo code “FCCB2017" on the checkout screen.

3. The promotion is only valid for January 31, 2017.
 

If you have any questions, please feel free to contact our Technical Support team at 866-595-6911.


How do I find a restaurant where I can order online? 

Enter your zip code or city and state into the search box of the store locator. All the restaurants within a 50 mile radius will display on the store locator page, with the first locations being the closest to the information you entered in the search box.

Will my order be delivered? 
No. Currently we do not offer delivery.

How do I view the menu? 
Locate the location you wish to order from using the store locator.  When you select the location you’ll have the option to first view the menu.

What payment types are accepted?  
Credit card and debit card are the only forms of payment currently accepted for online orders.

Why haven't I received a confirmation email for my order?
Check the Open Orders section of your account to see if your order is still in progress.  If your order is listed here, then you have not finished checking out.  Resume your order to finish the check out process.  Always remember to check and make sure the email confirmation didn’t go to your Spam or Junk folder.

How do I cancel an order I have already submitted?
To cancel your order, go to My Account and select Order History. If the order is able to be canceled, click the Cancel Order button that is displayed to the right of the order information. If the order has already been accepted and/or processed by the location, the Cancel Order button will not be displayed, and you will need to call the store directly. The location's phone number can be found on the email receipt of your order as well as on the website store locator.

How do I change an order I have already submitted?
To cancel or make changes to your order you must call the store directly. The location's phone number can be found on the email receipt of your order as well as on the website store locator.

How do I get a refund for my online order?
If you have already picked up your order, return to the store in which you made your purchase and ask the Manager for a refund. If you have not picked up your order, call the store in which you made your purchase and ask the Manager for a refund.

Help with Group Ordering

How does Group Ordering work?
A Group Order is started by one person, the originator.  The originator invites others (invitees) by adding email addresses to a field on the order invitation screen.  The originator will select a payment option before the invitations to the order are sent.  The originator has the option of paying for the entire order and giving each individual a preset spending limit, or letting each invitee pay for their individual order.  Each invitee will receive an email invitation to the order and place their orders according to how the originator set it up.  An invitee can choose to opt out of the order as well. All orders must be submitted prior to the cutoff time.  The cutoff time is the preset time based on the desired ready time so that your store has enough time to complete the order.

How do I know that the group order has been submitted? 
Your Group Order will be sent to the store once the cutoff time has been reached.  Each invitee including the originator will need to complete and submit their orders prior to the cutoff time. Each invitee will get an email with a receipt of their order and they will get a confirmation screen after submitting letting them know the order has been added to the Group Order.  The customer will get a confirmation email from the location when the order is accepted.  They can check the status of their order under their account.

Can invitees be stored for future Group Orders?
Yes, invitee email addresses will be available to the originator for future orders.

I’m paying for the entire group order and one of the invitees can’t access the site from work.  Can I enter their order on their behalf?
Yes, as the originator, if you are paying for the entire order you will have the capability to start or edit an invitees order from the Group Order screen.

How do I access the Group Order screen if I exit my web browser?
Go back to the website and log in.  You will then go to your account and click on Group Orders.  Click on the group order number you wish to open.

My total was $75.  Why was I charged $200 on my bank statement?
With group orders the card is pre-authorized for the total amount of all the spending limits on the order. This charge is a pending charge like at a gas station and will convert to the proper amount 3 to 5 business days after the order has been completed by the location depending on the banking institution being used.